Delivery Policy

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At A S D Information Technology L.L.C., we are committed to ensuring reliable and timely delivery of all physical products ordered through our platform. This Delivery Policy outlines the terms and conditions related to our delivery process, in accordance with regulations in the United Arab Emirates (UAE).

1. Delivery Scope

We currently deliver to all Emirates within the UAE. For international orders, please contact us at info@asd-it.com to confirm availability and shipping conditions.

2. Delivery Timeframe

• Domestic Orders: Standard delivery is within 2 to 5 business days.

• Custom or Bulk Orders: May require additional handling time, which will be communicated in advance.

• Delays: In rare cases (e.g., public holidays, supply issues, or courier delays), we will inform you promptly via email or phone.

3. Shipping Charges

• Delivery fees may vary depending on the product weight, destination, and chosen delivery option.

• Shipping costs will be clearly indicated before payment confirmation.

4. Delivery Partners

We work with trusted third-party logistics providers to ensure your products arrive safely and on time.
All deliveries are traceable and insured.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number by email or SMS to monitor the delivery status.

6. Delivery Confirmation

Upon receipt of your order:

• You (or your authorized representative) may be asked to sign a delivery note.

• Please inspect the product upon delivery and notify us immediately in case of any issues.

7. Failed Deliveries

If we are unable to deliver the product due to incorrect address, refusal, or unavailability:

• The order may be rescheduled, or

• You may be contacted for further instructions.
  Additional charges may apply for re-delivery.

8. Contact for Delivery Inquiries

For any delivery-related questions, please contact:
📧 info@asd-it.com